As the Director of Operations for the Denver Operating Group, Tim is responsible for oversight and leadership to ensure projects are properly staffed, expectations are clearly understood, and customer satisfaction is achieved. He enhances customer relationships through effective communication and service. Tim is a true builder, an active mentor and coach, and very passionate about achieving operational excellence and ensuring all work is planned and completed safely.
Achieving team alignment
When we get to work on a project, we’ve honed a process to ensure everyone on the team is on board with the way forward. True design leadership requires transparency and buy-in from the whole team up front and make sure everyone agrees that a suggested way forward is the right way, not that they’re just going along with what they’ve been told. That’s how you get stuck in a rut – by just doing things the way they’ve always been done without considering new approaches.
Tailoring experiences and outcomes
We have the greatest ability to influence the project and set the tone for our customer's overall experience in design phase. At Mortenson we tailor each project to the customer’s needs rather than to any preconceived idea of how something should be done. Our team works hard to understand their business, what drives their results and what makes them profitable, and we use that understanding to customize our approach.
Embracing new technologies
Technology has the power to completely transform the way we work in the construction industry. Mortenson is at the forefront of this effort, looking at ways to implement augmented reality, visualization, and project management technologies that can be quickly adapted into the project process to boost productivity and help us see new ways forward. We’re expanding what’s possible and reimagining the way things are done. The final result is a better product and a more streamlined experience.
